Data deletion

Last updated: 31 October 2026

You can ask us to delete your data at any time. This includes data we received from WhatsApp, Facebook or Instagram.

To request deletion, email [email protected] with the subject “Data deletion request” and include:

  • your name, and the phone number or account the data is linked to;
  • if you are a business we work for: your business name and the WhatsApp number or Page you connected.

What happens next

  1. We confirm we received your request within 3 working days.
  2. We may ask you to confirm the request from the same number or email, so no one can delete someone else’s data.
  3. We delete the data from our systems within 30 days, and from backups when they expire, which is within a further 30 days.
  4. We email you to confirm it is done.

What gets deleted

Messages, contact details, order records and any other personal data linked to you or your account. We keep only what the law requires us to keep, such as invoices, and we tell you if that applies.

If you are a customer of one of our clients

If you messaged a business that uses a system we run, you can ask that business or us. We will delete your data from the system we run for them and let the business know.

If you are a business that connected a Meta account

You can also disconnect our app yourself in Meta Business Settings. Once you disconnect, we stop receiving new data from that account and delete what we hold within 30 days.

For more about how we handle data, read our Privacy Policy.